Auto pro car care warranty and First Coast Powertrain Warranty Information
First Coast Powertrain Warranty Information
Specialized parts and vehicle types may be seriouly delayed due to covid -19 perform services at your own risk of the above. ALL TIMES ARE ESTIMATED NOT EXACT BY CDC MANDATE.. We will advise you of our estimate only at time of service, we cannot force machine shops or parts suppliers to work any faster than they already do or for concerns with shipping due to covid .
We cannot change your failing parts attached to your engine or transmission and make them whole again and if you refuse to replace a part that part is your liability.
Thank you for your understanding. WE HAVE BEEN ADVISED BY BBB WE ARE FOLLOWING ALL THE PROCESSES BY CDC, TIMEFRAMES ARE FORCE MAJURE AND AN ACT OF GOD COMPLAINING ABOUT TIMES IS A LACK OF UNDERSTANDING OF THE CURRENT ENVIRONMENT. We have no special knowledge of suppliers' financial condition and no liability for supplier defaults or continuous cleanup time incurred during pandemic.
First Coast Powertrain's part warranties cover everything from missing, incorrect, or damaged parts to customer returns. We will cover product failure due to defective materials, and we guarantee to replace or repair your defective item, but never refund your purchase price within stated warranty periods below or for your negligence in repairing a issue declined to repair. .We have no duty to pay for your parts that failed and taking the vehicle to another shop without contacting us for warranty arrangements voids warranty and is considered tampering. YOU HAVE A SOVERN DUTY UNDER THIS WARRANTY TO RETURN FOR WARRANTY SERVICE IF YOU BELIEVE THAT A PART HAS FAILED. BE ADVISED YOUR CAR AND YOUR PARTS ARE YOUR RESPONSIBILITY WE HAVE ONLY A DUTY under this warranty TO REVIEW YOUR CLIAM AND DECIDE IF ITS VIABLE OR NOT. NO REFUNDS WARRANTY SERVICE ONLY.
Limited Warranty and Liability on Used Parts
Our free standard warranty covers all First Coast Powertrain used parts except airbags, seat belt assemblies, and tires for 12 months or 12,000 miles, whichever comes first. This covered by yard we purchased from. Not by First Coast Powertrain or Auto pro car care.
The prices of the extended warranties vary according to each part.
Labor is covered 90 days or 3000 miles and only within the area of Jacksonville Florida. Or shall be covered by our ATRA warranty for transmissions, unless caused by communications issue or bad connection.
What is not covered?
Part accessories sent with the part for the convenience of installation. Reused parts off your engine or transmission and any wiring or electrical part, unrelated open or shorts in communication systems, cooling system accessories or failure to adhere to proper maintenance and failure in stopping the vehicle when CEL light is on from detonation of poor fuel issues failing emission control parts or overheating, each used engine comes with a heat pop tab that will tell us if the vehicle has overheated and damage has been caused by leak or blown head gasket or overheating. gaskets for this reason are not covered. Damage from failure to check oil, coolant or other fluids daily.
Parts applied to the wrong make, model, or year of vehicle for parts that First Coast Powertrain does not specifically state are the correct match for your vehicle. Towing and any incidental or consequential damages or rental is not part of the warranty.
Airbags, tires, and seat belts, which are sold "as is" and may not be returned.
We cannot inform you if a part will fit any other year/make/model or application. The year, make, and model of the vehicle or part listed on First Coast Powertrain is within a range of interchangeability and may not be the exact year and model as the part or vehicle you input. The only years/makes/models or other applications we guarantee the part will fit are those listed on our website. It is the buyer's responsibility to research and determine whether the items will fit on other vehicles or work in other applications. Any Performance items requested carry no labor warranty and the manufacturers parts warranty if any.
For Used engine assemblies
Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. By the selling yard not Auto pro car care or First coast powertrain. We do not warranty any attached accessory parts, or maintenance items such as gaskets, switches, sensors, cables, electronics, belts, hoses, water pumps, shims and manifolds that are swaped to your purchased used long block. Broken items leaks, or bolts in the swap of parts shall be customers responsibility for repair or extraction. Unless we install these parts new then they carry manufacturers warranty. Some engines are rare and hard to find and have very low stock in the market place if a warranty issue arises then we will incase of closure of a yard or parts supplier or failure of stock we reserve the right to instead rebuild or repair your core or take out engine under our warranty at our sole discresssion for the failed part and gaskets only.Tow, rental and use beyond realm of Duval County is not covered. Failure of head gaskets are not a defect and caused by damage caused by customer.
For transmission assemblies
Transmission warranties are limited to the transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. The warranty does not cover any external wiring, seals or leaks (Network issues poor connections or the like) sensors, or other external parts that can be transferred from your current transmission.Tow, rental and use beyond realm of Duval County is not covered. Failure from OEM and aftermarket new electrical parts is not covered and shall be goodwilled on a case by case basis.
For axle assemblies
Warranties on axle assemblies cover the differential and its internal parts, drive axles, wheel bearings, and wheel flanges. We do not warranty against damages that may occur during installation or use of our axle assemblies any existing part of your vehicle to which these parts connect, including your braking system parts, suspension parts, and wheels.Tow, rental and use beyond realm of Duval County is not covered. Warranties are covered by the selling yard not Auto pro car care or First coast powertrain.
Limited Warranty and Liability on New Aftermarket Auto Parts
Our free standard warranty covers FIRST COAST POWERTRAIN new aftermarket auto parts for a period of 1 year from the delivery date of your item by manufacturer. It covers functionality problems that occur with the auto part as a result of manufacturing. It does not cover damage caused by improper installation, by accidents or damage sustained after installation, or by negligence in maintaining the part after installation or ceasing use when leaking or when check engine light is displayed or electrical problems in your wiring or electronics.
FIRST COAST POWERTRAIN is not liable for any damages caused by misuse, incorrect (swap) installation, modification of the product, accidents, neglect, or normal wear.
FIRST COAST POWERTRAIN is also not responsible for any labor charges for installation (unless a part was purchased with an additional labor-charge warranty), inconveniences, Shipping time, scheduling to suit the customer. rental or any other expenses that may be related to the installation or use of our parts, regardless if purchased from us or from an independent reseller.
All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty twelve months and twelve thousand miles and do not cover incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
You contact us.
Furnish the ADMINISTRATOR with such information as may reasonably be required.
Allow the ADMINISTRATOR to examine YOUR VEHICLE if asked to do so.
Accept that all repairs must be authorized by the ADMINISTRATOR prior to beginning any repairs covered by this WARRANTY.
follow the recommendations of the warranty, failure to maintain, repair related items or electrical concerns or communication issues failure to repair voids warranty.
Please include the order number and details of the issue with your part.
We review and respond.
We will review your warranty claim.
We may request photos of the part or parts in question, and your VIN.
We may replace the part with a functionally equivalent part.
We may ask you to return the part for repairs.
We will never refund you the cost of the part replacement only. Warranty only..
Failure to return or repair other components or wiring issures that can damage replacement parts will void warranty.. We may good will at our choice to do so when ensured that other failures will not damage installed components.. Factory oem replacement parts are the liability of the manufacurer and fall on its terms or conditions..
We reserve the right to inspect any item prior to replacement.
The buyer hereby acknowledges that due to the nature of used auto parts, any liability of First Coast Powertrain for all causes shall be limited to the price paid for the goods sold or provided. If a part sold by First Coast Powertrain under warranty fails to operate, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at First Coast Powertrain's option.
All warranties are null and void if ...
you fail to authorize or replace a part so that a vehicle can be test driven..
The vehicle is converted from a private passenger use to commercial or fleet use, or is used for racing or other competition or off-road recreational purposes.
Failure is caused by abuse, misuse, or modifications fuel issues caused by detonation or accident or failure to contact us about a leak and the transmission or engine runs out of fluid or oil. Electrical or communication issues cause failure and damage to a part or rebuilt assy. Failure to repair a known issue after advisement removes liability from us for the aforementioned repairs..
Failure is caused by using the part for any use other than what was intended or recommended by the manufacturer.
Failure to provide maintenance and repairs stated voids warranty..
The part fails or becomes defective due to the vehicle being involved in a collision.
The part is installed or operated outside the United States.
The installed heat tab center is melted or removed.
The part is sold "as is" as indicated on the front of the sales invoice or in a statement of terms on the website.
Labor and installation
FIRST COAST POWERTRAIN is not responsible for injury or damage sustained during or as a result of the installation of our parts.
Regarding replacement engines: timing belts, thermostats, valve shims, spark plugs, fluids, gaskets and seals are routine-maintenance items that should be replaced at the time of the installation of parts related to or dependent upon such items if needed.
The part(s) installer must follow any Recommended Installation Procedures FIRST COAST POWERTRAIN provides to maintain warranty coverage.
This warranty does not cover freight costs time factors in shipping or similar charges.
All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty and do not cover incidental or consequential damages. Some states do not allow limitations on the duration of an implied warranty or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Timeframes are not warrantable under this plan we can never give you any parts or repair warranty times other than an estimate, we are not responsible to you for incidental or consequential damages due to a covered event. As a customer service we will make every attempt as satisfiying the need of getting your car back timely but this can nor will be ever guaranteed. This is especially true for hard to find engines and transmission parts that are rarely at all available. Some engines are rare and hard to find and have very low stock in the market place if a warranty issue arises then we will incase of closure of a yard or parts supplier or failure of stock we reserve the right to instead rebuild or repair your core or take out engine under our warranty at our sole discresssion for the failed part and gaskets only. Timeframes on these items can never be assumed as they are rare, Toyota Tundra 4.7 and 5.7 and Mercedes and BMW engines are especially prone to this, any Tow, rental and use beyond realm of Duval County is not covered. Failure of head gasket's are not a defect and caused by damage caused by customer. Valve adjustments are a maintained item and are never covered.
Labor is covered 90 days or 3000 miles and only within the area of Jacksonville Florida. Or shall be covered by our ATRA warranty for transmissions, Electrical failures are not covered if caused by other components failed to be repaired or replaced on your vehicle.. Communication electrical issues are not covered as they damage (Burn) engine valves and cause issues (slipping) form non application in transmissions and are the customers responsibility..
This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.
Effective date 10/01/2019
Auto pro car care and First Coast Powertrain is a Division of First Coast Auto Connection Repair and Service Inc.